BOOKING CONDITIONS
REDUCTIONS
Children up to 3 years stay free of charge (using parents’ bed)
SUPPLEMENTS:
- Baby cot on request €15.00 per stay
- Extra bed €30.00 per day per adult/child
- Daily cleaning €15.00 per day per room
- Cleaning of the open-space kitchen and living room €90.00 after breakfast or lunch
- Cleaning of the open-space kitchen and living room €140.00 after dinner
- Pet supplement €10.00 per day
- Barbecue rental €20.00 per day
Deposit (amount returned upon return of the item)
- pool towel: 15.00 euros per towel
- steam iron: 20.00 euros
RESERVATIONS
Requests for reservations must:
- be received in writing via email
- be guaranteed by payment
- we accept payment by credit card or debit card
PAYMENT
100% payment required at time of booking to secure the suite or villa with a credit or debit card.
For exclusive Villa Casalina reservations it is possible to pay 30% of the total at the time of booking and the balance 2 months from the check-in date. It is possible to pay a stay at Villa Casalina also via bank transfer:
BIC : MEDBITMMXXX
IBAN: IT45O0306234210000002217796
BENEFICIARY: Maffei Valeria
REASON: Name Surname stay on (date)
Any cancellations must be received in writing (via email).
Reservations, with stays included in the dates shown below, if canceled will be subject to the penalties as described below.
Cancellation policy for individually booked suites or villas (1,2 or 3 bedrooms in total)
- low season (from 11 April to 3 July and from 7 September to 10 November): The customer can cancel for free within 14 days of arrival. If you cancel after this deadline you will have to pay the entire stay.
- mid season (from 4 July to 24 July and from 17 August to 6 September): The customer can cancel for free within 21 days of arrival. If you cancel after this deadline you will have to pay the entire stay.
- high season (from 25 July to 16 August): The customer can cancel for free within 30 days from arrival. If you cancel after this deadline you will have to pay the entire stay.
Cancellation policy of the Villa Casalina booked exclusively (all 7 suites: Trullo Vinea, Trullo Tesoro, Casa Fuscus, Loft Luna, Dimora Gardidde, Dimora Uva, Trulli Flores)
From 4 months before the check-in day, 30% of the deposit is non-refundable From 2 months before the check-in day, 70% of the deposit is non-refundable
Any reductions in the length of the stay are considered cancellations.
For group bookings involving more than 3 suites, the exclusive villa cancellation policy applies.
For group bookings involving more than 3 suites it is necessary to contact the property directly to make the reservation.
HOUSE MANUAL
- The check-in opens at 4.00 pm and closes at 7.00 pm.
- The check-out is by 10.00 am.
- The swimming pools are open from the end of April to the end of October.
It is necessary to indicate the arrival time within three days before the check-in date. In case of arrival after 7.00 pm, we ask you to inform the property in the process of reservation. For arrivals
after 7.00 pm not agreed with the structure in the process reservation, a supplement of 15 euros per hour will be required.
Smoking is not allowed inside the apartments.
It is required to turn off the air conditioning split when leaving the apartment. Respect for silence is required between midnight and 9.00 am.
We are a pet-friendly structure and pets are welcome, but we kindly ask not to let them stay on beds and sofas. It is necessary to leave a deposit upon arrival of 150 euros only for the stay of puppies up to 12 months and it will be refunded upon check-out if there is no damage to the structure.
Your booking is directly with Trulli Casalina and by making the payment you accept the booking conditions above.
